If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this Site or any services offered on it.
Type of personal information collected
Personal Information: The type of personal information we collect may include
- dates of birth;
- job titles;
- contact information, including email address;
- demographic information such as postcodes;
- pet details, including name, age, breed;
- other information relevant to client surveys and/or promotions; and
- any other information requested on this Site or otherwise required by us or provided by you.
We may contact you to voluntarily respond to questionnaires, surveys or market research to seek your opinion and feedback. Providing this information is optional to you.
Collection and use of personal information
We collect and use the personal information for the following purposes
- to provide information, products and services to you;
- to better understand your needs, enabling us to improve our products and services;
- for internal record keeping;
- to circulate promotional emails about new products and services, special offers or other information which we think you may find interesting;
- to contact you for market research purposes.
Disclosure of personal information
We may disclose personal information for purposes including to provide our products and services to you, and as required by law (to courts, tribunals, regulatory authorities, and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights).
We will not sell, distribute or lease your personal information to third parties (in Australia or overseas) unless we have your permission or are legally required to do so.
We are committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure that information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. Where we use third party providers, we ensure their security procedures and systems safeguard against unauthorised disclosures of information.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
Links to other websites
Access to and correction of personal information
Access: You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth). An administrative fee may be payable for the provision of information. We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Correction: If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part upon customers advising us when their personal information changes. We will respond to any request within a reasonable time. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.
Complaints about breach
If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach, please contact us on the email address below.
Storage and Security
We are committed to ensuring that the information you provide is secure.
For any question, please contact us at:
Dermcare-Vet Pty Ltd, 7 Centenary Road, Queensland 4127, AUSTRALIA
Last update: 30 November 2016